IT Service Management

New River Systems provides its clients with a pre-determined set of activities – directed by policies, organized and structured in processes and supporting procedures – to plan, deliver, operate, and control IT services offered to its customers. Our capabilities focus on the implementation of quality IT services that meet the needs of our customers and are accomplished by utilizing an appropriate mix of people, process, and information technology. Our ITSM offering is characterized by adopting a process approach towards management, focusing on IT services rather than IT systems, and stressing continual improvement. Our frameworks include ITIL, eTOM, COBIT, FitSM, and ISO 20000.